Welcome to Heerahaat

Your privacy is extremely important to us. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit or make a purchase on our website.

1. Information We Collect

We may collect the following types of information when you interact with our website:

a. Personal Details

  • Name

  • Email address

  • Phone number

  • Billing & shipping address

b. Payment Information

Payment details (processed securely through trusted payment gateways)
We do not store your full card details.

c. Technical Information

  • IP address

  • Browser type

  • Device information

  • Cookies & usage data

d. Order Information

  • Product preferences

  • Purchase history

  • Communication records

2. How We Use Your Information

We use your data for:

  • Processing and delivering orders

  • Sending order updates & confirmations

  • Improving website performance and customer experience

  • Responding to queries or customer support requests

  • Sending promotions, offers, and newsletters (only with your consent)

3. Cookies

Heerahaat uses cookies to:

  • Improve website functionality

  • Remember your preferences

  • Track website analytics and performance

You may disable cookies from your browser settings anytime.

4. Sharing Your Information

We never sell your personal information.
We only share your information with trusted third parties such as:

  • Payment gateways

  • Delivery partners

  • Analytics and marketing tools
    All partners follow strong security standards.

5. Data Security

We use industry-standard security measures to protect your data:

  • SSL encrypted website

  • Secure payment gateways

  • Firewall & monitoring systems
    Your information is protected but no system is 100% foolproof.

6. Your Rights

You can:

  • Request access to your personal data

  • Ask for corrections or updates

  • Request deletion of your data

  • Unsubscribe from marketing emails anytime

To request any changes, contact us at [dimmplepal@gmail.com].

7. Children’s Privacy

Heerahaat does not knowingly collect data from children under the age of 13.

8. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with a new “Last Updated” date.

9. Contact Us

For any questions regarding your privacy, contact us:

📧 Email: dimmplepal@gmail.com
📞 Phone: 8595881795
📍 Address: New Delhi, India

1. Terms & Conditions – Heerahaat

1. Use of the Website

  • You must be 18 years or older to make a purchase.

  • You agree not to misuse the website or attempt unauthorized access.

2. Product Information

  • We aim to provide accurate product descriptions, pricing, and images.

  • Slight variations in color, size, or appearance may occur due to photography or lighting.

3. Pricing & Payment

  • All prices are listed in INR and include applicable taxes.

  • Payments must be made through our secure payment gateways.

  • We reserve the right to update product prices anytime without notice.

4. Order Acceptance

  • Placing an order does not guarantee acceptance.

  • Orders may be cancelled due to:

    • Payment issues

    • Stock unavailability

    • Incorrect information provided

5. Intellectual Property

  • All content on Heerahaat (images, text, designs, logo) is the property of Heerahaat.

  • You may not copy or reuse content without written permission.

6. Limitation of Liability

Heerahaat is not responsible for:

  • Delays due to courier partners

  • Damage caused after product delivery

  • Misuse, loss, or theft of jewellery after purchase

7. Changes to Terms

We may update these Terms anytime. Continued use of the website means you accept the updated Terms.

8. Contact

Email: dimmplepal@gmail.com

Phone: 8595881795

2. Shipping Policy – Heerahaat

Thank you for shopping with Heerahaat. Here is how our shipping works:

1. Processing Time

  • Orders are processed within 1–3 business days.

  • Customized orders may take longer (5–10 days).

2. Delivery Time

  • Standard delivery: 3–7 business days

  • Metro cities may receive orders faster

  • Remote areas may take extra time

3. Shipping Charges

  • Free shipping on all prepaid orders (optional rule—change if needed).

  • COD charges may apply (if COD is available).

4. Order Tracking

Once your order is shipped, we send you a:

  • Tracking link

  • Courier partner name

  • Estimated delivery date

5. Wrong Address or Failed Delivery

If delivery fails due to:

  • Wrong address

  • No response

  • Customer unavailable

Reshipping charges may apply.

6. Damaged or Missing Items

If you receive a damaged package:

  • Take photos of the parcel

  • Contact us within 24 hours

We will assist immediately.

7. Contact

Email: dimmplepal@gmail.com
Phone: 8595881795

3. Refund & Return Policy – Heerahaat

Customer satisfaction is our top priority. If you are not happy with your purchase, please read our return/refund rules below.

1. Eligibility for Returns

We accept returns if:

  • Wrong item delivered

  • Damaged product received

  • Manufacturing defect in jewellery

Returns must be requested within 3 days of delivery.

2. Non-Returnable Items

The following items cannot be returned:

  • Used or worn jewellery

  • Customised jewellery

  • Personalized or engraved items

  • Items damaged by the customer

3. Return Process

To request a return:

  1. Email us at [Your Email] with your order ID

  2. Send photos/video of the issue

  3. Our team will review and approve the request

  4. We will arrange pickup or guide you on shipping

4. Refund Method

Refunds will be processed as:

  • Store credit

  • Bank transfer / original payment mode (if applicable)

Refund time: 5–7 business days after inspection.

5. Exchange

We offer exchanges only for:

  • Size issues

  • Approved defects

  • Wrong product delivered

6. Order Cancellation

  • Orders can be cancelled within 12 hours of placing the order.

  • Custom orders cannot be cancelled after processing begins.

7. Contact

Email: dimmplepal@gmail.com
Phone: 8595881795