Welcome to Heerahaat
Your privacy is extremely important to us. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit or make a purchase on our website.
1. Information We Collect
We may collect the following types of information when you interact with our website:
a. Personal Details
Name
Email address
Phone number
Billing & shipping address
b. Payment Information
Payment details (processed securely through trusted payment gateways)
We do not store your full card details.
c. Technical Information
IP address
Browser type
Device information
Cookies & usage data
d. Order Information
Product preferences
Purchase history
Communication records
2. How We Use Your Information
We use your data for:
Processing and delivering orders
Sending order updates & confirmations
Improving website performance and customer experience
Responding to queries or customer support requests
Sending promotions, offers, and newsletters (only with your consent)
3. Cookies
Heerahaat uses cookies to:
Improve website functionality
Remember your preferences
Track website analytics and performance
You may disable cookies from your browser settings anytime.
4. Privacy Policy For Sharing Your Information
We never sell your personal information privacy policy.
We only share your information with trusted third parties such as:
Payment gateways
Delivery partners
Analytics and marketing tools
All partners follow strong security standards.
5. Data Security
We use industry-standard security measures to protect your data:
SSL encrypted website
Secure payment gateways
Firewall & monitoring systems
Your information is protected but no system is 100% foolproof.
6. Your Rights
You can:
Request access to your personal data
Ask for corrections or updates
Request deletion of your data
Unsubscribe from marketing emails anytime
To request any changes, contact us at [dimmplepal@gmail.com].
7. Children’s Privacy Policy
Heerahaat does not knowingly collect data from children under the age of 13.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with a new “Last Updated” date.
9. Contact Us
For any questions regarding your privacy Policy, contact us:
📧 Email: dimmplepal@gmail.com
📞 Phone: 8595881795
📍 Address: New Delhi, India
1. Terms & Conditions – Heerahaat
1. Use of the Website
You must be 18 years or older to make a purchase.
You agree not to misuse the website or attempt unauthorized access.
2. Product Information Privacy Policy
We aim to provide accurate product descriptions, pricing, and images.
Slight variations in color, size, or appearance may occur due to photography or lighting.
3. Pricing & Payment Privacy Policy
All prices are listed in INR and include applicable taxes.
Payments must be made through our secure payment gateways.
We reserve the right to update product prices anytime without notice.
4. Order Acceptance Privacy Policy
Placing an order does not guarantee acceptance.
Orders may be cancelled due to:
Payment issues
Stock unavailability
Incorrect information provided
5. Intellectual Property Privacy Policy
All content on Heerahaat (images, text, designs, logo) is the property of Heerahaat.
You may not copy or reuse content without written permission.
6. Limitation of Liability
Heerahaat is not responsible for:
Delays due to courier partners
Damage caused after product delivery
Misuse, loss, or theft of jewellery after purchase
7. Changes to Terms In Privacy Policy
We may update these Terms anytime. Continued use of the website means you accept the updated Terms.
8. Contact
Email: dimmplepal@gmail.com
Phone: 8595881795
2. Shipping Privacy Policy – Heerahaat
Thank you for shopping with Heerahaat. Here is how our shipping works:
1. Processing Time
Orders are processed within 1–3 business days.
Customized orders may take longer (5–10 days).
2. Delivery Time
Standard delivery: 3–7 business days
Metro cities may receive orders faster
Remote areas may take extra time
3. Shipping Charges
Free shipping on all prepaid orders (optional rule—change if needed).
COD charges may apply (if COD is available).
4. Order Tracking
Once your order is shipped, we send you a:
Tracking link
Courier partner name
Estimated delivery date
5. Wrong Address or Failed Delivery
If delivery fails due to:
Wrong address
No response
Customer unavailable
Reshipping charges may apply.
6. Damaged or Missing Items
If you receive a damaged package:
Take photos of the parcel
Contact us within 24 hours
We will assist immediately.
7. Contact
Email: dimmplepal@gmail.com
Phone: 8595881795
3. Refund & Return Privacy Policy – Heerahaat
Customer satisfaction is our top priority. If you are not happy with your purchase, please read our return/refund rules below.
1. Eligibility for Returns Privacy Policy
We accept returns if:
Wrong item delivered
Damaged product received
Manufacturing defect in jewellery
Returns must be requested within 3 days of delivery.
2. Non-Returnable Items
The following items cannot be returned:
Used or worn jewellery
Customised jewellery
Personalized or engraved items
Items damaged by the customer
3. Return Privacy Policy Process
To request a return:
Email us at [Your Email] with your order ID
Send photos/video of the issue
Our team will review and approve the request
We will arrange pickup or guide you on shipping
4. Refund Method
Refunds will be processed as:
Store credit
Bank transfer / original payment mode (if applicable)
Refund time: 5–7 business days after inspection.
5. Exchange Privacy Policy
We offer exchanges only for:
Size issues
Approved defects
Wrong product delivered
6. Order Cancellation Privacy Policy
Orders can be cancelled within 12 hours of placing the order.
Custom orders cannot be cancelled after processing begins.
7. Contact
Email: dimmplepal@gmail.com
Phone: 8595881795